This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I cannot open emails in Inbox that are 30 days old. I used to be able to.

  • 5 antwoorde
  • 1 het hierdie probleem
  • 9 views
  • Laaste antwoord deur christ1

more options

Emails older than 30 days still appear in Inbox but I cannot recover content. I used to able to do this. Started about a month ago.

Emails older than 30 days still appear in Inbox but I cannot recover content. I used to able to do this. Started about a month ago.

All Replies (5)

more options

What prevents you from opening those messages?

more options

The messages are still in the Inbox list. Messages older than 16 days will not reopen. These messages opened when newly received but now will not open. I used to be able to reopen messages from any date. Is there a historical setting that may have been adjusting telling Thunderbird to operate this way? Maybe it has to do with message compaction?

more options
will not reopen.

What does 'will not reopen' mean? You double-click the message in the thread pane and nothing happens?

What's so hard with explaining what's going on? Mind you, you're the only one seeing what's happening on your screen.

more options

I double click on thread pane. Message is identified but no content. Seems to be date related.

more options

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird