Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I successfully sent 16 emails to my talktalk account, but Thunderbird has only picked up 7 of them. How can I get it to bring the other 9 onto my computer?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

more options

I successfully sent 16 emails to my talktalk account from another computer, but Thunderbird has only picked up 7 of them. How can I get it to bring the other 9 emails from my talktalk inbox into my Thunderbird inbox?

I successfully sent 16 emails to my talktalk account from another computer, but Thunderbird has only picked up 7 of them. How can I get it to bring the other 9 emails from my talktalk inbox into my Thunderbird inbox?

Gekose oplossing

are they actually in your talk talk inbox, or in a spam folder somewhere?

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

Gekose oplossing

are they actually in your talk talk inbox, or in a spam folder somewhere?

more options

Thanks! It had not occurred to me that messages I had sent to my own computer would be treated as junk, particularly as some got through, but that is where I found them, all present and correct.

With the benefit of hindsight I assume that Thunderbird's spam recognition software was triggered by receiving so many emails from the same source on the same day. Some got through before the trigger was activated.

more options

you are in all probability dealing with two spam filters. Talktalk will probably have one as well. It may well act as you suggest. The Thunderbird one to the best of my knowledge takes no notice of the from address. it is usually spoofed by spammers so is somewhat irrelevant.

Thunderbird places a flame icon beside what it thinks is junk/spam talk talk will not, even if they both place the spam in the same folder you may be able to determine which is acting using that icon.


More information on the Thunderbird junk filter here. https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages and here http://kb.mozillazine.org/Junk_Mail_Controls