This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur jragan115

jragan115
jragan115
more options

After clean install, when running firefox, the application begins to hang immediately, then crashes, and windows presents the following message: "Firefox has stopped working Windows can check online for a solution to the problem."

The it gives me three options: "Check online for a solution and close the program", "Close the program", or "Debug the program". Below that is a dropdown arrow for "View problem details".

When clicking "View problem details" I see: Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	48.0.0.6051
 Application Timestamp:	579797f0
 Fault Module Name:	StackHash_4d8b
 Fault Module Version:	6.1.7601.23418
 Fault Module Timestamp:	5708a857
 Exception Code:	c0000374
 Exception Offset:	00000000000bf262
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	4d8b
 Additional Information 2:	4d8bb78dd943fa8d8c05ec660483375b
 Additional Information 3:	dcae
 Additional Information 4:	dcaec6e4480b9783f315dce7d2ecdbdf

My Event Viewer says: Log Name: Application Source: Application Hang Date: 8/8/2016 1:32:02 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: JOSHUAWIN7.milner.local Description: The program firefox.exe version 48.0.0.6051 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. 

Process ID: 1ffc
Start Time: 01d1f19abc333860
Termination Time: 4
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Report Id: 0083c00e-5d8e-11e6-8c94-005056c00008

Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Application Hang" />
   <EventID Qualifiers="0">1002</EventID>
   <Level>2</Level>
   <Task>101</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2016-08-08T17:32:02.000000000Z" />
   <EventRecordID>257709</EventRecordID>
   <Channel>Application</Channel>
   <Computer>JOSHUAWIN7.milner.local</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>48.0.0.6051</Data>
   <Data>1ffc</Data>
   <Data>01d1f19abc333860</Data>
   <Data>4</Data>
   <Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data>
   <Data>0083c00e-5d8e-11e6-8c94-005056c00008</Data>
   <Binary>55006E006B006E006F0077006E0000000000</Binary>
 </EventData>

</Event>

After clean install, when running firefox, the application begins to hang immediately, then crashes, and windows presents the following message: "Firefox has stopped working Windows can check online for a solution to the problem." The it gives me three options: "Check online for a solution and close the program", "Close the program", or "Debug the program". Below that is a dropdown arrow for "View problem details". When clicking "View problem details" I see: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 48.0.0.6051 Application Timestamp: 579797f0 Fault Module Name: StackHash_4d8b Fault Module Version: 6.1.7601.23418 Fault Module Timestamp: 5708a857 Exception Code: c0000374 Exception Offset: 00000000000bf262 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 4d8b Additional Information 2: 4d8bb78dd943fa8d8c05ec660483375b Additional Information 3: dcae Additional Information 4: dcaec6e4480b9783f315dce7d2ecdbdf My Event Viewer says: Log Name: Application Source: Application Hang Date: 8/8/2016 1:32:02 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: JOSHUAWIN7.milner.local Description: The program firefox.exe version 48.0.0.6051 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 1ffc Start Time: 01d1f19abc333860 Termination Time: 4 Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Report Id: 0083c00e-5d8e-11e6-8c94-005056c00008 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2016-08-08T17:32:02.000000000Z" /> <EventRecordID>257709</EventRecordID> <Channel>Application</Channel> <Computer>JOSHUAWIN7.milner.local</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>48.0.0.6051</Data> <Data>1ffc</Data> <Data>01d1f19abc333860</Data> <Data>4</Data> <Data>C:\Program Files (x86)\Mozilla Firefox\firefox.exe</Data> <Data>0083c00e-5d8e-11e6-8c94-005056c00008</Data> <Binary>55006E006B006E006F0077006E0000000000</Binary> </EventData> </Event>
Aangehegde skermkiekies

All Replies (1)

jragan115
jragan115 Vraag-eienaar
more options

I am using Windows 7 Professional x64. And the latest download of mozilla firefox from the home page. (As of today).

I have Google Chrome, and Internet Explorer installed, and they are both working fine.

I have no other programs/applications that are crashing.