This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

can't type anything in browser, in filling out a form or just typing, as nothing shows up and you can't enter user name and password to access something.

  • 2 antwoorde
  • 4 hierdie probleem
  • 168 views
  • Laaste antwoord deur BobManning

BobManning
BobManning
more options

if i am at a website and need to enter a user name and password nothing shows in the fields and nothing is actually entered because when you click on enter nothing happens. additionally, if i am on a new tab and want to type a web address nothing happens. and i am having to use Chrome to ask for assistance because I cannot type anything in FireFox.

if i am at a website and need to enter a user name and password nothing shows in the fields and nothing is actually entered because when you click on enter nothing happens. additionally, if i am on a new tab and want to type a web address nothing happens. and i am having to use Chrome to ask for assistance because I cannot type anything in FireFox.

Gekose oplossing

Did this just start recently, maybe when Firefox updated from version 47 to version 48? Or can you think of any other changes on your system?

Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Lees dié antwoord in konteks 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Gekose oplossing

Did this just start recently, maybe when Firefox updated from version 47 to version 48? Or can you think of any other changes on your system?

Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

BobManning
BobManning Vraag-eienaar
more options

I am now using FireFox to respond rather than having to use Chrome. I decided to quit FireFox and then re-open it to see what happened. It worked! As you can see, I can now type withing FireFox. Don't ask me what caused it to not work properly, as I don't recall recently updating FireFox. I am currently using V47.01. Thank you for your response. Bob