We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Missing radio buttons - ok in safari and Chrome. Is this a firefox isuue or the site with the missing buttons.

Hilgy
Hilgy
more options

The web site is asking to indicate via radio buttons where to send a pin number. There are not radio buttons. These buttons appear and work in Safari and Chrome. Is this a firefox isuue or the site with the missing buttons. I am on a iMac running ver 10.11.6

Thanks Hilgy

The web site is asking to indicate via radio buttons where to send a pin number. There are not radio buttons. These buttons appear and work in Safari and Chrome. Is this a firefox isuue or the site with the missing buttons. I am on a iMac running ver 10.11.6 Thanks Hilgy

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

URL is?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. Sorry, on Mac, you hold down the option/alt key instead of the Shift key.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Gewysig op deur jscher2000 - Support Volunteer

Hilgy
Hilgy Vraag-eienaar
more options

That worked. Is there a way I can tell which add is causing the problem?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Hilgy, three of your extensions can block web page content, so you could start with seeing whether those allow you to make a site-specific exception: Adblock Plus, Disconnect, Google Disconnect.