This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Intermittent freezing

  • 3 antwoorde
  • 4 hierdie probleem
  • 1 view
  • Laaste antwoord deur christ1

SilverlightPony
SilverlightPony
more options

Been using Thunderbird for ages. This problem has been occurring for a good chunk of that time.

Every so often, as I'm reading through my email, Thunderbird will freeze/stop responding. Clicking on the window while it's in this state will cause it to fade gray (the typical thing Windows does with programs that aren't responding). I can still switch to other programs, which work fine. After a few minutes, Thunderbird will start working again, but it's only a matter of time until it freezes again.

Almost guaranteed to happen within 5-10 minutes of opening Thunderbird, syncing mail, and starting to read.

Highly annoying.

Any ideas?

Been using Thunderbird for ages. This problem has been occurring for a good chunk of that time. Every so often, as I'm reading through my email, Thunderbird will freeze/stop responding. Clicking on the window while it's in this state will cause it to fade gray (the typical thing Windows does with programs that aren't responding). I can still switch to other programs, which work fine. After a few minutes, Thunderbird will start working again, but it's only a matter of time until it freezes again. Almost guaranteed to happen within 5-10 minutes of opening Thunderbird, syncing mail, and starting to read. Highly annoying. Any ideas?

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

SilverlightPony
SilverlightPony Vraag-eienaar
more options

Currently, Windows Defender. Used to be AVG Free. Problem occurred with both.

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?