This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird locks up opening attachments and when opening tools options attachments

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

dbushue
dbushue
more options

I am running Thunderbird version 45.2 and am have a problem with opening Tools Options Attachments, each time I try to open the attachments option the program locks up and I have to use task manager to close program.

I am running Thunderbird version 45.2 and am have a problem with opening Tools Options Attachments, each time I try to open the attachments option the program locks up and I have to use task manager to close program.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird

Do you still see the problem?

dbushue
dbushue Vraag-eienaar
more options

I started Thunderbird in safe mode and it still locks up. Some addition info, There is two users on this computer the second user does not have a problem getting into the attachment option. Both users are listd as administrators.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In Thunderbird On the toolbar > Click the > beside help on the menu. > Troubleshooting information Click the show profile button. Close Thunderbird Delete the file mimetypes.rdf Restart Thunderbird.

That should force a full rebuild of the attachments data in Thunderbird so I would expect the problem to be solved.