We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unchecking items in junk mail folder causes them to disappear completely

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur JKohl

JKohl
JKohl
more options

I have Thunderbird running in IMAP, and I have recently noticed a big issue...if something goes to junk mail, and I find it there and I "uncheck" the junk icon to send it back to the inbox...it will disappear with no trace. Won't go back to the inbox, won't be in the junk folder, it just disappears. Not cool.

I have Thunderbird running in IMAP, and I have recently noticed a big issue...if something goes to junk mail, and I find it there and I "uncheck" the junk icon to send it back to the inbox...it will disappear with no trace. Won't go back to the inbox, won't be in the junk folder, it just disappears. Not cool.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

who is your mail provider? (the part to the right of @ in your email address)

Perhaps related to https://bugzilla.mozilla.org/show_bug.cgi?id=1235913

JKohl
JKohl Vraag-eienaar
more options

Please note, my skill level with email/computers/internet is expert.

I use a single host provider, bluehost.com, but I have multiple different accounts with them, which is where the IMAP use for Thunderbird comes in. I am not aware of how long it has been doing this, I swapped to IMAP fairly recently (some time this year). I had noticed the possible disappearance of emails earlier but was recently able to confirm it.

Some emails have exhibited the correct behavior: uncheck the spam icon and they automatically move from the spam folder back to the proper inbox. I currently am not aware of why some have and why some have not. For example, two emails were sent from the same source and ended up in the spam folder, after unchecking the icon one went back to the proper inbox, the other went missing.

So these are just automatic junk filters, they were not pulled out with a specific rule. However, there is another issue that may have an impact on this, and that is the automatic spam filter occasionally marks known good addresses as spam and deposits them in the spam folder (thus necessitating me to attempt to extract it).