This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How can i remove "From Doc to PDF" adware that hijacks my browser?

  • 2 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur nathis

Fegnil123
Fegnil123
more options

This appears to be malicious ad-ware and i can not get rid of it. I don't have the toolbar in my Control panel...so it is only affecting my browsing when i try to use Firefox. SUPER IRRITATING! I keep getting a pop up box that gives me a choice of keeping my old browser or continue to use the new one....the problem is...there is no right answer...this is because From DOC to PDF designed the pop up box...and their name appears in it. I just dumped my add ons and i hope that works...but so far...nothing gets rid if this adware. Please help.. Thanks, jeff linn

This appears to be malicious ad-ware and i can not get rid of it. I don't have the toolbar in my Control panel...so it is only affecting my browsing when i try to use Firefox. SUPER IRRITATING! I keep getting a pop up box that gives me a choice of keeping my old browser or continue to use the new one....the problem is...there is no right answer...this is because From DOC to PDF designed the pop up box...and their name appears in it. I just dumped my add ons and i hope that works...but so far...nothing gets rid if this adware. Please help.. Thanks, jeff linn

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Jeff, when do you see the unwanted screen? For example:

  • only at startup
  • every new window (Ctrl+n)
  • every new tab (Ctrl+t)
  • randomly while browsing
  • other pattern
nathis
nathis
more options

I tried all the solutions that have been posted about looking in the add-ons or uninstalling from my computer - it didn't show up in my programs to uninstall nor was it in my add-ons, extensions, or plugins.

Here is what worked: I uninstalled Firefox then reinstalled it and it asked me if I would like to "refresh" Firefox to make it "like new." That did the trick BECAUSE When it asked if I would like to keep the previous add-ons I chose the option that said "choose which ones I keep." And sure enough it was there and I could "un-choose" it.