This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Downloading 360p asks where to save but 720p saves automaticlly

schmudge
schmudge
more options

I download a 720p file and it saves to preset DOWNLOAD folder without any questions but then if I save same file as 360p it asks where to save giving the DOWNLOAD option in the window, THEN .. if I hit SAVE, it asks if I want to overwrite the same file (720p one) This has never happened b4. Both mp4 and same video but smaller format asks Where. yes I have done all latest updates and even done a default set, windows 7 64bit pro. Since the 48 to 49 update last week, theres been many problems cropping up.:(

I download a 720p file and it saves to preset DOWNLOAD folder without any questions but then if I save same file as 360p it asks where to save giving the DOWNLOAD option in the window, THEN .. if I hit SAVE, it asks if I want to overwrite the same file (720p one) This has never happened b4. Both mp4 and same video but smaller format asks Where. yes I have done all latest updates and even done a default set, windows 7 64bit pro. Since the 48 to 49 update last week, theres been many problems cropping up.:(

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Is it a feature of the site that you can download videos, or is it done through an add-on? If it's an add-on, could you check their info or support page to see whether this is a known issue with Firefox 49 and whether any update is available?