This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Windows 10. WUnderground gives rotating circle, not full load, works on other browsers, tried refresh no joy. Help.

  • 1 antwoord
  • 2 hierdie probleem
  • 7 views
  • Laaste antwoord deur FredMcD

dwsmucker
dwsmucker
more options

WUnderground works fine on other browsers, I get a partial download on some WUnderground sites (US weather locations), rotating circle, no forecast and no radar, rotating circle only. I get full working download including radar and forecast on Canada locations. I tried the help articles - did a full Firefox refresh, no joy. Tried changing settings, no joy. Dumped add- ons, no joy. Is clearly a setting of some kind. Browser work s fine on all other sites. I use Avira anti-virus. Also did a complete Microsoft viral check. Again, no joy. Any help?

WUnderground works fine on other browsers, I get a partial download on some WUnderground sites (US weather locations), rotating circle, no forecast and no radar, rotating circle only. I get full working download including radar and forecast on Canada locations. I tried the help articles - did a full Firefox refresh, no joy. Tried changing settings, no joy. Dumped add- ons, no joy. Is clearly a setting of some kind. Browser work s fine on all other sites. I use Avira anti-virus. Also did a complete Microsoft viral check. Again, no joy. Any help?

All Replies (1)

FredMcD
FredMcD
more options

Please provide a public link that we can check out.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.