This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why do I see a green square when looking at certain Flash videos in my browsing?

more options

I have the .207 SHockwave update and when I am trying to look at some Flash videos in Firefox all I see is a green rectangle where the video should be. The sound plays great but no video although I can see the preview thumbnails.

I have the .207 SHockwave update and when I am trying to look at some Flash videos in Firefox all I see is a green rectangle where the video should be. The sound plays great but no video although I can see the preview thumbnails.

All Replies (1)

more options

Green screens for Flash video can be caused by an incompatibility between the Flash plugin and your current graphics card/chipset driver software. The standard workaround is to disable Flash from using hardware acceleration (if no updates are available for your graphics drivers, or if they make it worse).