This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I lost my ability to print last week and am having difficulty following directions for a clean reinstall. Can I talk to a person to walk me through this?

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur Scribe

Flybyswan
Flybyswan
more options

I am unable to print. Get message "an error occurred while printing". Tried following Firefox clean reinstall instructions but am unable to follow step one - Download latest Desktop version of Firefox from (your website). It doesn't seem to run in order to save. I am not very literate on computer and find it difficult to located things within the computer.

I am unable to print. Get message "an error occurred while printing". Tried following Firefox clean reinstall instructions but am unable to follow step one - Download latest Desktop version of Firefox from (your website). It doesn't seem to run in order to save. I am not very literate on computer and find it difficult to located things within the computer.

All Replies (1)

Scribe
Scribe
more options

Hi, a clean reinstall will hopefully not be necessary! Try these steps first: Fix printing problems in Firefox

If you are using a wireless connection via your router, try rebooting it.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!