This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Videos not loading or crashing on Tumblr

  • 1 antwoord
  • 1 het hierdie probleem
  • 15 views
  • Laaste antwoord deur cor-el

richiedord
richiedord
more options

I have had this problem on both Google Chrome and Firefox, on my current laptop (Windows 10) and my previous laptop (also Windows 10) and I have also experienced it on different wifi networks, not just my home network.

I've been experiencing a persistent issue with Tumblr where videos will not load or play, or may stop loading after a few seconds.

If the videos stop playing on tumblr, they also stop playing on any other website (eg: youtube) I'm on at the same time, even if it's in a different tab, window or even a different browser. It doesn't seem to be an issue if I'm not on Tumblr.

Usually waiting several minutes until it fixes itself or refreshing every single tab seems to be the only way to get it going again. When I'm on Tumblr I tend to have several tabs open on different pages at the same time, so I'm not sure if this contributes to the issue.

I have had this problem on both Google Chrome and Firefox, on my current laptop (Windows 10) and my previous laptop (also Windows 10) and I have also experienced it on different wifi networks, not just my home network. I've been experiencing a persistent issue with Tumblr where videos will not load or play, or may stop loading after a few seconds. If the videos stop playing on tumblr, they also stop playing on any other website (eg: youtube) I'm on at the same time, even if it's in a different tab, window or even a different browser. It doesn't seem to be an issue if I'm not on Tumblr. Usually waiting several minutes until it fixes itself or refreshing every single tab seems to be the only way to get it going again. When I'm on Tumblr I tend to have several tabs open on different pages at the same time, so I'm not sure if this contributes to the issue.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is the Shockwave Flash plugin used or the HTML5 media player?

You can check via the right-click context menu of the player area what type of media player is used. A Flash based player shows a context menu with the Flash version.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: