This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

All my emails are missing from end August to start December

  • 1 antwoord
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur christ1

EllaRuth
EllaRuth
more options

All my emails from the end of August 2016 to the start of December 2016 are missing i.e. Inbox, Sent, Trash, Drafts etc. I think I clicked to "Archive" at one stage without fully knowing what that meant. If they are archived, can I access them? If not is there any way I can get them back? I recently lost everything on my computer, but got it most of it back, but I do not think that was the cause, as I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well. It is the emails for the month of November I particularly want back.

All my emails from the end of August 2016 to the start of December 2016 are missing i.e. Inbox, Sent, Trash, Drafts etc. I think I clicked to "Archive" at one stage without fully knowing what that meant. If they are archived, can I access them? If not is there any way I can get them back? I recently lost everything on my computer, but got it most of it back, but I do not think that was the cause, as I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well. It is the emails for the month of November I particularly want back.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Wrt archiving see https://support.mozilla.org/kb/archived-messages

Beyond that: http://kb.mozillazine.org/Disappearing_mail

I have Thunderbird on my laptop and tablet too & the same emails are missing in those places as well.

That is the expected behavior when your account is set up as IMAP on all devices, and messages are removed from the server on one device. The result is mirrored to all other devices.

I recently lost everything on my computer

Then you hopefully learned from that incident and now create backups of your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile