This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Saved passwords on many sites list as incorrect.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur BJKetchum

BJKetchum
BJKetchum
more options

Seemingly randomly I have been having to reset a lot of passwords due to the ones saved list as incorrect. 

One account I have to reset every other day.
I thought it was this Outlook account, but other sites have to have the password reset.
 Opening page info, I can see the name and password I used last time, but the site won't accept it.
Written down, compared to passwords saved are the same, no change, even typing in the last good password won't work.
Seemingly randomly I have been having to reset a lot of passwords due to the ones saved list as incorrect. One account I have to reset every other day. I thought it was this Outlook account, but other sites have to have the password reset. Opening page info, I can see the name and password I used last time, but the site won't accept it. Written down, compared to passwords saved are the same, no change, even typing in the last good password won't work.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
BJKetchum
BJKetchum Vraag-eienaar
more options

Well I even found the sqlite files in profile and deleted them, but I clear my cookies, cache and history between sessions and accounts. 

A half dozen times a day.  Flash cookies also.
Clearing the profile files did not help and again I have to reset my Outlook password for the 20th time.
I have two Outlook accounts, and only one does this password incorrect scenario.
  I surf with a Preferences / Privacy window open so I can see the cookies I get. 
   The sites are all allowed and history is custom, allow all cookies , and 3rd party until Firefox closes.
Opened Safe Mode and saw no problems there. Couldn't log in in to that  Outlook account  in safe mode either.
Just alarmed that I had to reset my password on my own website that I had saved and written down recently but would not work anymore.
 It's not cookies or cache.
Can this be a hack ?