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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

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majosepega
majosepega
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Hello,

I have an issue When I start firefox. Its shows this error message:

We're Sorry

Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.


This is the crash id: bp-263f8bbf-6577-4106-8220-98deb2170131


Thanks in advance for your help

Hello, I have an issue When I start firefox. Its shows this error message: We're Sorry Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. This is the crash id: bp-263f8bbf-6577-4106-8220-98deb2170131 Thanks in advance for your help

Gekose oplossing

hi majosepega, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox

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philipp
philipp
  • Moderator
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Gekose oplossing

hi majosepega, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox