This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 1 antwoord
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur philipp

more options

After a windows system update, Firefox no longer launches. It crashes immediately on startup

Crash Id: bp-cf107ce8-edc0-4d77-bd28-80bff2170207

After a windows system update, Firefox no longer launches. It crashes immediately on startup Crash Id: bp-cf107ce8-edc0-4d77-bd28-80bff2170207

All Replies (1)

more options

hi RowanZ, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device.

i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

another option would be to install an esr version of firefox: Old versions of Websense cause startup crashes in Firefox