This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I have registered and verified the account. I sign out. When I try to sign back in, I'm told that my u/name & p/word are incorrect.

  • 5 antwoorde
  • 7 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

I've successfully verified my account twice but I cannot sign in. When I click on "Ï don't remember my username"and "Ï don't remember my password", the website says it has sent an e-mail (on both occasions) but I haven't receive them. The same e-mail address is used on all communications - I received the verification e-mail but not the other two. What on earth do I do?

I've successfully verified my account twice but I cannot sign in. When I click on "Ï don't remember my username"and "Ï don't remember my password", the website says it has sent an e-mail (on both occasions) but I haven't receive them. The same e-mail address is used on all communications - I received the verification e-mail but not the other two. What on earth do I do?

Gekose oplossing

I'm back! I verified my question and BINGO! I'm in. It now recognizes my Username and Password. I have no idea what was wrong but it works now! Thank you whoever you are....

Lees dié antwoord in konteks 👍 0

All Replies (5)

more options

Gekose oplossing

I'm back! I verified my question and BINGO! I'm in. It now recognizes my Username and Password. I have no idea what was wrong but it works now! Thank you whoever you are....

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

more options

Have same problem since I got a new computer. Why is it that I'm signed in Mozilla Support, but when I go to another page like the download themes it say to sign in again? & it will say I don't have an account when I try to sign in again

more options

Telvari Mozilla.org is devided into several separate support sites. Firefox support, add-ons, Bugzilla . . . . . Each has its own user database.

more options

Note that you do not have to sign in or register an other Mozilla account like the Add-ons website in order to install an extension or theme.