This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Redirect

  • 3 antwoorde
  • 16 hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

more options

Whenever I go on a website firefox redirects me to other websites and it's opening pop up ads and other tabs. I used Malwarebytes but it showed no threat detected. I even tried to reset my firefox but I always get a pop-up message saying to contact my administrator. Please help.

Whenever I go on a website firefox redirects me to other websites and it's opening pop up ads and other tabs. I used Malwarebytes but it showed no threat detected. I even tried to reset my firefox but I always get a pop-up message saying to contact my administrator. Please help.

Gekose oplossing

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Lees dié antwoord in konteks 👍 1

All Replies (3)

more options

Gekose oplossing

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

I have tried all your solutions and nothing is working. When I go to a website and click, I get redirected to a new firefox page or to other sites that I do not want.

more options

Hi Diane.

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions.