This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

can't export some mail files

  • 3 antwoorde
  • 2 hierdie probleem
  • 2 views
  • Laaste antwoord deur user700204

more options

For the purpose of archiving, I monthly export my IMAP Inbox mail files to a hard drive. This has worked well. But I seem to have a couple of mail folders in my Inbox that simply don't want to export. That is, I select Import/Export Tools->Export folder, and point it to my desktop, and no file appears on my desktop. None at all. They don't get put anywhere. No error messages. Just doesn't do it. This works fine for other mail files in the same Inbox. WTF?

I can export them with "Export all messages in the folder', but that exports them in a form that is unimportable as a folder.

Restarting TB doesn't help.

For the purpose of archiving, I monthly export my IMAP Inbox mail files to a hard drive. This has worked well. But I seem to have a couple of mail folders in my Inbox that simply don't want to export. That is, I select Import/Export Tools->Export folder, and point it to my desktop, and no file appears on my desktop. None at all. They don't get put anywhere. No error messages. Just doesn't do it. This works fine for other mail files in the same Inbox. WTF? I can export them with "Export all messages in the folder', but that exports them in a form that is unimportable as a folder. Restarting TB doesn't help.

All Replies (3)

more options

Can you tell us what those folders are called? Or show us a screenshot?

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

more options

Well, one folder is called mail.x, which won't export, and others called mail.y and mail.z export properly. These are all in the IMAP Inbox.

more options

Interestingly, if you copy all the e-mails from the IMAP folder to a folder in Local Folders, that latter folder exports just fine. That's a pretty inconvenient way to have to do routine exporting, though.

Also interestingly, the behavior has now changed. Those folders that before wouldn't export at all, now export into a file that contains nothing. Weird.

Should I suspect that this has something to do with IMAP, in that sometimes what is in those IMAP folders are just pointers, and not real e-mail content?