This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 3 antwoorde
  • 3 hierdie probleem
  • 18 views
  • Laaste antwoord deur FredMcD

hoopandstitch
hoopandstitch
more options

Firefox keeps crashing ever since the latest update. It doesn't matter if I'm looking at pics, browsing FB, looking at video, etc. It is CONSTANTLY crashing and I lose whatever I am working on. What the heck happened??? I never had this much trouble before. It was operating fine before the last update. Can I go back to a previous version????

PS- Tried to load file with crashes on it and would not load. I copied and pasted them below instead.

Unsubmitted Crash Reports Report ID Date Crashed ff60e8b1-c1d9-4957-8e21-53a4abc1e115 5/17/17 11:34 AM 3cd31279-2ee5-42ad-8c0d-b8715092ae8f 5/17/17 11:33 AM 9f0d120a-b4c9-4521-a9b1-8dce6d82e1b1 8/2/16 2:17 PM cb298e5f-9bb5-436b-b6e4-8c02f4b5cdce 7/27/16 8:30 PM b263559b-ed11-4305-aab8-47f272bf334b 7/27/16 8:30 PM 21bf37e5-d352-4ecb-a810-dfc3abf64d5c 5/30/16 8:29 AM a70307e2-a43d-4a3c-bfb5-d92018f1708e 5/5/16 7:50 PM Submitted Crash Reports Report ID Date Submitted bp-d2951b46-fbc9-45d0-a361-a37410170604 6/3/17 10:54 PM bp-e5e937b6-7408-4478-9909-7e7091170604 6/3/17 10:01 PM bp-ba376d45-e065-4b65-809a-0d0551170604 6/3/17 9:58 PM bp-840e7d84-fa8a-46d8-9be1-54eac0170604 6/3/17 9:54 PM bp-ef390d2a-6362-4675-be83-843171170603 6/3/17 1:16 PM bp-60befb36-f876-4d47-aebf-d32f31170603 6/3/17 1:08 PM bp-330fd171-8778-4899-a339-02c341170603 6/3/17 12:35 PM bp-33accf69-37e0-46e9-9bba-e88ba1170602 6/1/17 9:15 PM bp-c1d934a2-6a3e-4ac7-bad9-6cee61170602 6/1/17 8:44 PM bp-3bc3c506-d834-4915-b3ce-a82681170601 6/1/17 1:20 AM bp-13552bb3-989b-4c3e-91d9-560971170601 5/31/17 11:39 PM bp-cc656a23-02bf-4d4e-be9f-aa1b31170530 5/29/17 8:09 PM bp-121b34c0-b9c2-42c5-a9be-123291170529 5/29/17 9:23 AM bp-2ff23f89-6fbd-4750-81fe-863021170529 5/29/17 9:22 AM bp-5c6e4356-c7ad-4b7e-b503-b3b721170527 5/27/17 3:52 PM bp-41b98bf4-517f-4807-9916-dc4b41170527 5/27/17 3:48 PM

Firefox keeps crashing ever since the latest update. It doesn't matter if I'm looking at pics, browsing FB, looking at video, etc. It is CONSTANTLY crashing and I lose whatever I am working on. What the heck happened??? I never had this much trouble before. It was operating fine before the last update. Can I go back to a previous version???? PS- Tried to load file with crashes on it and would not load. I copied and pasted them below instead. Unsubmitted Crash Reports Report ID Date Crashed ff60e8b1-c1d9-4957-8e21-53a4abc1e115 5/17/17 11:34 AM 3cd31279-2ee5-42ad-8c0d-b8715092ae8f 5/17/17 11:33 AM 9f0d120a-b4c9-4521-a9b1-8dce6d82e1b1 8/2/16 2:17 PM cb298e5f-9bb5-436b-b6e4-8c02f4b5cdce 7/27/16 8:30 PM b263559b-ed11-4305-aab8-47f272bf334b 7/27/16 8:30 PM 21bf37e5-d352-4ecb-a810-dfc3abf64d5c 5/30/16 8:29 AM a70307e2-a43d-4a3c-bfb5-d92018f1708e 5/5/16 7:50 PM Submitted Crash Reports Report ID Date Submitted bp-d2951b46-fbc9-45d0-a361-a37410170604 6/3/17 10:54 PM bp-e5e937b6-7408-4478-9909-7e7091170604 6/3/17 10:01 PM bp-ba376d45-e065-4b65-809a-0d0551170604 6/3/17 9:58 PM bp-840e7d84-fa8a-46d8-9be1-54eac0170604 6/3/17 9:54 PM bp-ef390d2a-6362-4675-be83-843171170603 6/3/17 1:16 PM bp-60befb36-f876-4d47-aebf-d32f31170603 6/3/17 1:08 PM bp-330fd171-8778-4899-a339-02c341170603 6/3/17 12:35 PM bp-33accf69-37e0-46e9-9bba-e88ba1170602 6/1/17 9:15 PM bp-c1d934a2-6a3e-4ac7-bad9-6cee61170602 6/1/17 8:44 PM bp-3bc3c506-d834-4915-b3ce-a82681170601 6/1/17 1:20 AM bp-13552bb3-989b-4c3e-91d9-560971170601 5/31/17 11:39 PM bp-cc656a23-02bf-4d4e-be9f-aa1b31170530 5/29/17 8:09 PM bp-121b34c0-b9c2-42c5-a9be-123291170529 5/29/17 9:23 AM bp-2ff23f89-6fbd-4750-81fe-863021170529 5/29/17 9:22 AM bp-5c6e4356-c7ad-4b7e-b503-b3b721170527 5/27/17 3:52 PM bp-41b98bf4-517f-4807-9916-dc4b41170527 5/27/17 3:48 PM

All Replies (3)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

FredMcD
FredMcD
more options

bp-d2951b46-fbc9-45d0-a361-a37410170604 Signature: sse2_fill

Date Processed 2017-06-04 02:54:27

This is for Sumo's Related Bugs 1111301 RESOLVED INCOMPLETE crash after mouse click -> "plugin-container.exe"

DropboxExt.16.0.dll = Dropbox

ole32.dll = Microsoft's framework

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++++ bp-e5e937b6-7408-4478-9909-7e7091170604 Signature: sse2_fill

Date Processed 2017-06-04 02:01:51

Same as above

FredMcD
FredMcD
more options

Disable Dropbox. Is there any change?

Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93