This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

my email provder has ceased, but i forgot to change it in firefox before it ceased

  • 2 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur FredMcD

more options

My firefox account and synch data is under an account name and with an email address that has been terminated by the provider.

orange.net

I cannot get into my account to change the email, nor can I seem to get to any link to email firefox/mozilla to ask them to do it for me.

Help!

My firefox account and synch data is under an account name and with an email address that has been terminated by the provider. orange.net I cannot get into my account to change the email, nor can I seem to get to any link to email firefox/mozilla to ask them to do it for me. Help!

All Replies (2)

more options

To my knowledge, there is no way to forward or retrieve emails from a defunct service provider. It is a good idea to choose a reputable email provider in the future. Google(Gmail.com) and Microsoft(Outlook.com) are both decent choices.

more options

Go to your user profile for all website and change the e-mail.

However, if you are talking about sync;

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address