This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 3 hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

egvghost
egvghost
more options

ff crashes at startup.

bp-59a7caee-69ae-4850-bddf-9cb991170717

ff crashes at startup. bp-59a7caee-69ae-4850-bddf-9cb991170717

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 54.0.1 Build ID 20170628075643 OS Windows 10 OS Version 10.0.15063

bp-59a7caee-69ae-4850-bddf-9cb991170717 Signature: cmdshim32.dll@0x135b

cmdshim32.dll = COMODO Internet Security 29 Jun 17 This reported issue is caused by incompatibility with Microsoft Windows update KB4022716. Comodo teams is working over the fix. Dates of the Hotfix releases will be published later this week. Till that Hotfixes we strongly recommend users to not install mentioned Windows update KB4022716.

comodo is providing fixes - please see: https://forums.comodo.com/news-announcements-feedback-cis/please-read-before-updating-to-microsoft-update-kb4022716os-build-15063447-t119928.0.html;msg861691#msg861691

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

  • bug 1376831 - Startup crash in cmdshim32.dll@0x135b (Comodo, Windows 10)

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)