This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Send box greyed out for some email groups

  • 1 antwoord
  • 3 hierdie probleem
  • 124 views
  • Laaste antwoord deur Zenos

more options

I have been using many email groups (each containing up to 49 email addresses) in my Thunderbird address book for several years, but, the last one that I sent successfully was 09/06/2017! Since that date, whenever I've tried inserting some of those groups into my To, Cc or Bcc box, the Send box has been greyed out!

Today, I found a cure for this bug that has been introduced into Thunderbird some date after 09/06/2017.

The groups that caused this had names like ABCD-(a-bre), however, I've discovered that if a space is placed before the open bracket like this - ABCD- (a-bre) - everything works as it used to.

I'm sure that I may not be the only user to have been baffled by this anomaly.

Bill Rawcliffe

I have been using many email groups (each containing up to 49 email addresses) in my Thunderbird address book for several years, but, the last one that I sent successfully was 09/06/2017! Since that date, whenever I've tried inserting some of those groups into my To, Cc or Bcc box, the Send box has been greyed out! Today, I found a cure for this bug that has been introduced into Thunderbird some date after 09/06/2017. The groups that caused this had names like ABCD-(a-bre), however, I've discovered that if a space is placed before the open bracket like this - ABCD- (a-bre) - everything works as it used to. I'm sure that I may not be the only user to have been baffled by this anomaly. Bill Rawcliffe

Gekose oplossing

That's surprising. I'd generally recommend removing spaces as a first step. Maybe sometimes it doesn't matter if there is a space or not, just changing anything is enough to kick it back into action.

I also view non-alphanumeric characters with some suspicion. I'd have taken out the brackets and hyphens too.

Lees dié antwoord in konteks 👍 1

All Replies (1)

more options

Gekose oplossing

That's surprising. I'd generally recommend removing spaces as a first step. Maybe sometimes it doesn't matter if there is a space or not, just changing anything is enough to kick it back into action.

I also view non-alphanumeric characters with some suspicion. I'd have taken out the brackets and hyphens too.