This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Have Firefox on 3 computers for a long time. About a month ago Installing Firefox appeared as my opening page rather then Just the normal Firefox Browser.

more options

When I click on Firefox Icon it opens in Getting Started with Firefox instead of Firefox Browser. It keeps asking me if I want to download fireFox? I have been using it for years. Can't get rid of this. I just want to open in firefox browser.

When I click on Firefox Icon it opens in Getting Started with Firefox instead of Firefox Browser. It keeps asking me if I want to download fireFox? I have been using it for years. Can't get rid of this. I just want to open in firefox browser.

All Replies (3)

more options

You may want to update your graphics drivers AMD Radeon R4 Graphics as they are old (2014) https://support.amd.com/en-us/download/auto-detect-tool

Could be good old MS messing with you. Finding people are needing to switch to the Extended Release version. You may want to try that : https://www.mozilla.org/en-US/firefox/52.0esr/releasenotes/

Please let us know if this solved your issue or if need further assistance.

more options

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

What happens when you launch a new window within Firefox? You can do that using the menu or by pressing Ctrl+n.

If you get the same unwanted page:

Please check your home page setting. This article will get you to the relevant part of the Options page: How to set the home page.

If you get a different page, the page you want:

Firefox may think that it just updated, or an extension may be generating that page, or the shortcut/icon you use to start Firefox may have that address coded into it. Detailed steps for investigation to follow if needed.