This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Error message: The mail server for account xyz responded: [NONEXISTENT] Unknown Mailbox: abc (Failure).

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur philipp

more options

Somehow my “Personal” folder in Firefox got renamed to “VRE Directory – NO”. When I try to access a subfolder within the renamed directory I get the following error message from Firefox: The current operation on ‘VRE Directory – No’ did not succeed. The mail server for account xxx responded: [NONEXISTENT] Unknown Mailbox: VRE Directory – NO (Failure). I tried renaming the “VRE Directory – No” back to “Personal”, but I get the same error message. How do I recover so that I can access all my messages in the subfolders?

Somehow my “Personal” folder in Firefox got renamed to “VRE Directory – NO”. When I try to access a subfolder within the renamed directory I get the following error message from Firefox: The current operation on ‘VRE Directory – No’ did not succeed. The mail server for account xxx responded: [NONEXISTENT] Unknown Mailbox: VRE Directory – NO (Failure). I tried renaming the “VRE Directory – No” back to “Personal”, but I get the same error message. How do I recover so that I can access all my messages in the subfolders?

Gekose oplossing

hello, you're posting in the firefox support forum - firefox is a browser and doesn't handle your emails. in case you're using thunderbird as a mail client and have a question about it please say so, then we will move your question into the thunderbird queue. if you're accessing your mails through webmail, contact your email-provider in order to help you further...

Problems with email and how to find help

Lees dié antwoord in konteks 👍 0

All Replies (1)

more options

Gekose oplossing

hello, you're posting in the firefox support forum - firefox is a browser and doesn't handle your emails. in case you're using thunderbird as a mail client and have a question about it please say so, then we will move your question into the thunderbird queue. if you're accessing your mails through webmail, contact your email-provider in order to help you further...

Problems with email and how to find help