This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can't access the internet through firefox at all. It keeps popping up with a Windscribe authentication required pop up, and its blocking my use of firefox

  • 2 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Happy112

T.Bugler
T.Bugler
more options

I have downloaded Windscribe to my firefox which is an VPN of some description. It's been working fine until yesterday, now i cannot access firefox at all. I have deleted it and reinstalled it and still the "authentication required" pop up block all access on firefox. Nothing is working and Im now having to use safari as firefox is completely blocked!

Please help!

I have downloaded Windscribe to my firefox which is an VPN of some description. It's been working fine until yesterday, now i cannot access firefox at all. I have deleted it and reinstalled it and still the "authentication required" pop up block all access on firefox. Nothing is working and Im now having to use safari as firefox is completely blocked! Please help!

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Have you tried using Windscribe support? https://windscribe.com/support

Happy112
Happy112
more options

Would it be possible for you to provide a screenshot of this 'Authentication Required' pop-up  ?

You might be able to stop the prompt from reappearing by pressing the Esc key several times in quick succession.

The best VPN services 2017 :

http://www.pcmag.com/article2/0,2817,2403388,00.asp