This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Its all gone!

  • 22 antwoorde
  • 5 hierdie probleem
  • 14 views
  • Laaste antwoord deur justinhart

more options

When I started my computer today everything on firefox was gone: my history, my bookmarks my downloads. I can not recover the bookmarks. When I try to recover the bookmarks a dialog box opens that says it is unable to process these request. Please help!

When I started my computer today everything on firefox was gone: my history, my bookmarks my downloads. I can not recover the bookmarks. When I try to recover the bookmarks a dialog box opens that says it is unable to process these request. Please help!

Gekose oplossing

they should be back in place once you go to firefox 54 after you copy the contents of your backed-up profile into the live profile (do it only while all firefox windows are closed). you won't be automatically updated to firefox 55 anymore until we have a fix for this issue in place (should be early next week).

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Oh well, that did not change a thing. Any other idea, I am all ears. Using Firefox for my work on the web and Chrome for Netflix is a pain in the butt.

more options

Any other thoughts???

  1. 1
  2. 2