This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

all incoming mails in mailbox completely disappeared - recuperation possible ?

  • 1 antwoord
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur iampowerslave

JoselitoMoves
JoselitoMoves
more options

ALL mails(about 20 from different people) stored in my incoming mailbox until today disappeared. This never occurred before. They all disappeared after having received 48 "read" confirming messages from 1 same contact who seemed having been busy cleaning his own mailbox and eliminating different of my mails sent to him during more then 1 year out of his mailbox.

Can somebody let me know if there is a possibility to recuperate ALL mails that were stored until now in my mailbox ? Thanks for reply and useful help information. Jose

ALL mails(about 20 from different people) stored in my incoming mailbox until today disappeared. This never occurred before. They all disappeared after having received 48 "read" confirming messages from 1 same contact who seemed having been busy cleaning his own mailbox and eliminating different of my mails sent to him during more then 1 year out of his mailbox. Can somebody let me know if there is a possibility to recuperate ALL mails that were stored until now in my mailbox ? Thanks for reply and useful help information. Jose

All Replies (1)

iampowerslave
iampowerslave
more options

First backup your profile folder. Make a copy of it.

Ensure TB is closed

If Windows probably here: C:\Users\YOURUSER\AppData\Roaming\Thunderbird\Profiles

Then enter the "random named" folder, then enter the Mail or ImapMail folder, then enter the folder or folders you have for each account.

Check the "INBOX" file size, if not zero, there is something there, you can check with something like Notepad++.

You will also have a file called INBOX.msf (it has an extension and is smaller in size). Rename it.

Start TB again, click the Inbox and WAIT see if the e-mails come up.

If your inbox is huge TB will take time rebuilding the MSF (index) file. Look at your Hard disk LED, is it busy? Wait... if not, and it reports 0 messages at once, then there are recovery methods but will take time.