This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I have been using Mozilla Thunderbird and have somehow lost contacts; is there a way to restore my contact list?

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Toad-Hall

MissFrustrated
MissFrustrated
more options

I have been using Mozilla Thunderbird as my host for Sask Tel Email for several years. I am no longer able to use it. I get the following message when I click on the link: "Your Thunderbird Profile cannot be loaded. It may be missing or inaccessible".

I must have somehow deleted the profile.

The biggest problem with this is that I have lost all of my email contacts and have no way of restoring them. I have a few of them on my Sask Tel (remote website), but unless I sent email through the remote site the addresses are not there. Sask Tel no longer supports their email. I hope you can help.

I have been using Mozilla Thunderbird as my host for Sask Tel Email for several years. I am no longer able to use it. I get the following message when I click on the link: "Your Thunderbird Profile cannot be loaded. It may be missing or inaccessible". I must have somehow deleted the profile. The biggest problem with this is that I have lost all of my email contacts and have no way of restoring them. I have a few of them on my Sask Tel (remote website), but unless I sent email through the remote site the addresses are not there. Sask Tel no longer supports their email. I hope you can help.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Find out if you have your Profile but thunderbird cannot locate it.

If Windows OS: make hidden files and folders visible: http://kb.mozillazine.org/Show_hidden_files_and_folders

Check this location: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

In the 'Thunderbird' folder, there should be a 'profiles.ini' file. see image below. Open the 'profiles.ini' file using Notepad and copy paste the contents into this forum question.

What do you see in the 'Profiles' folder? Post an image so forum can see.

click on each profile name folder eg: xxxxxxxx.default click on 'Mail' folder to see 'Local ~Folders' and pop mail accounts. click on 'ImapMail' to see imap mail accounts.

Do you see anything? Do the mail accounts contain eg: Inbox with a good size? make sure the 'Size' column header is shown. Post image.

If you can see a mail account with good size files, then tell the forum the name of the 'profile name' folder which contains them.