This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird does not load up at all unless I restart the computer in safe mode and without networking. [win7]

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Tonnes

more options

Thunderbird just stopped loading. The only way I can get the program to load is when I restart the computer in safe mode. However, if I restart the computer in safe mode with networking thunderbird will not start...

I tried uninstall and reinstall the program, I tried restoring computer to earlier time. Still no load. I use WIndows 7 Ultimate. Thanks for any help or suggestions!

Thunderbird just stopped loading. The only way I can get the program to load is when I restart the computer in safe mode. However, if I restart the computer in safe mode with networking thunderbird will not start... I tried uninstall and reinstall the program, I tried restoring computer to earlier time. Still no load. I use WIndows 7 Ultimate. Thanks for any help or suggestions!

Gewysig op deur Wayne Mery

All Replies (1)

more options

What security software do you use? This can be your issue. Try switching it off entirely (unless you are directly connected to the internet and don’t use a router) OR only disable the Mail protection component in that software and restart your computer, make sure the software is still disabled and retry.

If that works, re-enable the security software, remove any rule and mentions of Thunderbird in it and re-add Thunderbird to the allowed programs. Also make sure that software is up to date, and consider leaving the mail component disabled - basically you don’t need it and it may cause issues.

You may be able to find out what caused the issue to occur "suddenly". Did Thunderbird, your security software or Windows recently update?