This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why is EBAY freezing when using Firefox 55.0.3

  • 5 antwoorde
  • 3 hierdie probleem
  • 2 views
  • Laaste antwoord deur FredMcD

more options

Ebay won`t move_Any ideas please? Logs into EBAY when i press MY EBAY nothing happens. It works in Internet Explorer.

Edit: I sign in to Ebay, click on Ebay and it won`t open any further.

Ebay won`t move_Any ideas please? Logs into EBAY when i press MY EBAY nothing happens. It works in Internet Explorer. Edit: I sign in to Ebay, click on Ebay and it won`t open any further.

Gewysig op deur Terry

All Replies (5)

more options

Terry said

Ebay won`t move

Move what?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

more options

I cleared cookies and cache. I sign in to Ebay, click on My Ebay but it won`t work/open anything.

more options

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Thanks Fred. I did what you said but safe mode didn`t work, so i tried refresh and it still works. When i did refresh it works after several tries. The refresh took off my home page so i selected my own home page and all is ok so far. Thanks a lot.

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.