This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Mozilla crashes and Mozilla Crash Reporter is not able to send crash report

  • 3 antwoorde
  • 6 hierdie probleem
  • 5 views
  • Laaste antwoord deur FredMcD

Stéphane PREVOT
Stéphane PREVOT
more options

I'm using Firefox v 55.0.3 (32 bits) on Windows 7. Since 2 days pages don't load completely and I'm suffering numerous crashes. Moreover Mozilla Crash Reporter fails to send the crash report. Thanks for your help.

My last 5 crashes: 79b39a7e-1298-4e03-a582-17f34039c328 12/09/2017 15:16 50225c60-412d-4ea5-968c-6cfc0e54d667 12/09/2017 15:04 cc66da37-a772-47b5-903e-b5dc7a74fc9f 12/09/2017 12:05 6dbdcf81-6ae5-4562-9cda-3d538d50877e 12/09/2017 11:27 0b239816-5eba-4de7-bb41-b49bfc477bcc 12/09/2017 11:18

I'm using Firefox v 55.0.3 (32 bits) on Windows 7. Since 2 days pages don't load completely and I'm suffering numerous crashes. Moreover Mozilla Crash Reporter fails to send the crash report. Thanks for your help. My last 5 crashes: 79b39a7e-1298-4e03-a582-17f34039c328 12/09/2017 15:16 50225c60-412d-4ea5-968c-6cfc0e54d667 12/09/2017 15:04 cc66da37-a772-47b5-903e-b5dc7a74fc9f 12/09/2017 12:05 6dbdcf81-6ae5-4562-9cda-3d538d50877e 12/09/2017 11:27 0b239816-5eba-4de7-bb41-b49bfc477bcc 12/09/2017 11:18

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Click on each of those un-submitted Crash Reports to send then to the Mozilla Crash Reporter server. When the ID# gets a BP- prefix copy and paste that new ID# into the Reply box here and someone here will be able to view those Cash Reports.

Stéphane PREVOT
Stéphane PREVOT Vraag-eienaar
more options

Thanks, it's done. bp-e0623bdf-cb3a-4d55-ab69-04bfb0170912 12/09/2017 16:13 bp-4489786d-ef48-4867-b74b-115900170912 12/09/2017 16:13 bp-a197a0b6-21c2-406e-a555-c522c0170912 12/09/2017 16:12 bp-6be18718-74a7-4f8b-9185-5b2340170912 12/09/2017 16:10 bp-49eb5928-f7ab-4d72-ab2a-a3f4c0170912 12/09/2017 16:08

FredMcD
FredMcD
more options

bp-e0623bdf-cb3a-4d55-ab69-04bfb0170912 Signature: CallTraceHook<T>

This is for Sumo's Related Bugs 1267873 NEW --- crash in CallTraceHook<T>

bp-4489786d-ef48-4867-b74b-115900170912 bp-a197a0b6-21c2-406e-a555-c522c0170912

Signature: js::GCMarker::traverseEdge<T>

mf.dll = Microsoft Windows media

This is for Sumo's Related Bugs 1190914 RESOLVED WORKSFORME crash in js::GCMarker::traverseEdge<T>(JSObject*, js::ObjectGroup*)

1169247 NEW --- Crash in js::GCMarker::traverseEdge