This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I used Firefox Refresh to speed up the operation of Firefox, and now Firefox won't remember my login usernames and passwords. How do I fix this?

  • 3 antwoorde
  • 2 hierdie probleem
  • 12 views
  • Laaste antwoord deur cor-el

more options

I used Firefox Refresh to speed up the operation of Firefox. Firefox no longer remembers usernames or passwords. When I insert them, no Password Manager appears, and Firefox doesn't remember usernames of passwords. I am using version 55.0.3 (32-bit) on Windows 7. What should I do to get Firefox to remember usernames and passwords? Thanks.

I used Firefox Refresh to speed up the operation of Firefox. Firefox no longer remembers usernames or passwords. When I insert them, no Password Manager appears, and Firefox doesn't remember usernames of passwords. I am using version 55.0.3 (32-bit) on Windows 7. What should I do to get Firefox to remember usernames and passwords? Thanks.

Gekose oplossing

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"

You can copy the logins.json and key3.db files from the "Old Firefox Data" folder on the desktop to the current profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

Are you using password add-ons/programs?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Type about:preferences#security<enter> in the address bar.

Under Logins, Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

more options

Gekose oplossing

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy -> Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"

You can copy the logins.json and key3.db files from the "Old Firefox Data" folder on the desktop to the current profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.