This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Sending of password does not succeed.

  • 6 antwoorde
  • 5 hierdie probleem
  • 1 view
  • Laaste antwoord deur user1396735

more options

Can't login. "Mail server pop.mail.yahoo.com responded server error - Please try again later." keeps popping up. Please help. Thanks.

Can't login. "Mail server pop.mail.yahoo.com responded server error - Please try again later." keeps popping up. Please help. Thanks.

All Replies (6)

more options

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
more options

Application Basics

   Name: Thunderbird
   Version: 14.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20120713 Thunderbird/14.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20120713141924
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) HTTP:110, plain, passwordCleartext
     OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
 Extensions
   Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 1048576
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size_cached_value: 1048576
     extensions.lastAppVersion: 14.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1505095574
     places.history.expiration.transient_current_max_pages: 104858
     plugins.update.notifyUser: true
 Graphics
   Adapter Description: Intel(R) HD Graphics Family
   Vendor ID: 8086
   Device ID: 0116
   Adapter RAM: Unknown
   Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
   Driver Version: 8.15.10.2559
   Driver Date: 10-21-2011
   Direct2D Enabled: false
   DirectWrite Enabled: false (6.2.9200.22164)
   ClearType Parameters: ClearType parameters not found
   WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
   GPU Accelerated Windows: 0/1
more options

I think I have McAffee firewall protection and possibly AVG and CC Cleaner as well.

more options

Unsure about Thunderbird Safemode.

more options

I think before we do anything else you need to update your version of Thunderbird. V14 is just to old and may in itself be the cause of the issue. It does not have any of the modern SSL information that may be needed to connect to Yahoo

Download and install from getthunderbird.com. This will do an upgrade for you.

On another note. I have no idea what to make of the first account. I can not see how it could possibly work given it has no server name.

more options

Thanks Matt. I downloaded the latest version but still get the same error. Now what? Any ideas?