This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

after initial folder selection cannot select another folder in folders pane

  • 4 antwoorde
  • 3 hierdie probleem
  • 4 views
  • Laaste antwoord deur lindaj5377

more options

running windows 7 and system just did a microsoft update. Everything was find before that. Now when i open Thunderbird, it opens to the advanced search pane on the right instead of my inbox message list like before. I can then select a folder in the left pane, but whichever one I select I am stuck with. I cannot select another folder without closing Thunderbird, re-opening and selecting another G-mail folder or local folder. In the folder I do get open, I cannot sort messages or open new messages.

running windows 7 and system just did a microsoft update. Everything was find before that. Now when i open Thunderbird, it opens to the advanced search pane on the right instead of my inbox message list like before. I can then select a folder in the left pane, but whichever one I select I am stuck with. I cannot select another folder without closing Thunderbird, re-opening and selecting another G-mail folder or local folder. In the folder I do get open, I cannot sort messages or open new messages.

Gekose oplossing

close the advanced search tab by clicking the X ob the tab.

Lees dié antwoord in konteks 👍 0

All Replies (4)

more options

Gekose oplossing

close the advanced search tab by clicking the X ob the tab.

more options

I can get to the inbox by clicking on it, but after I am in the inbox I can't go to any other folder. Clicking on another folder in the left pane will highlight that folder but the contents of the folder I select in the left pane do not appear as the list in the right pane. The program stays focused on the contents of the inbox.

more options

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

lindaj5377 said

I can get to the inbox by clicking on it, but after I am in the inbox I can't go to any other folder. Clicking on another folder in the left pane will highlight that folder but the contents of the folder I select in the left pane do not appear as the list in the right pane. The program stays focused on the contents of the inbox.