This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why is viewing videos with Firefox so problematic?

more options

I frequently (but not always) have problems playing videos using Firefox, even though I can play them using Internet Explorer. Here's a case in point: https://www.nytimes.com/interactive/2017/10/26/climate/antarctica-glaciers-melt.html?emc=edit_ne_20171027&nl=evening-briefing&nlid=18949923&te=1&_r=0

The video plays with Internet Explorer, but when I go to the website using Firefox, the first frame of the video is shown with a rotating 8-spoked wheel in the center, but that's all that happens.

I checked the help article "Fix video and audio playback problems on Firefox for Windows", but I have Windows 7 Home Premium, not Windows 7 N or KN.

I frequently (but not always) have problems playing videos using Firefox, even though I can play them using Internet Explorer. Here's a case in point: https://www.nytimes.com/interactive/2017/10/26/climate/antarctica-glaciers-melt.html?emc=edit_ne_20171027&nl=evening-briefing&nlid=18949923&te=1&_r=0 The video plays with Internet Explorer, but when I go to the website using Firefox, the first frame of the video is shown with a rotating 8-spoked wheel in the center, but that's all that happens. I checked the help article "Fix video and audio playback problems on Firefox for Windows", but I have Windows 7 Home Premium, not Windows 7 N or KN.

All Replies (1)

more options

The loading icon definitely should be replaced with the video after it loads.

If you make an exception for the site in Adblock Plus, does that make any difference?


When you check the Youtube diagnostic page, do you have the first 5 boxes blue?

https://www.youtube.com/html5