This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

A new Firefox Download?

  • 1 antwoord
  • 2 hierdie probleem
  • 2 views
  • Laaste antwoord deur Happy112

more options

Two days ago when I started up my desktop computer, up popped a full screen notice with the Firefox logo an "Critical Firefox Update" ..........Download Here". There was nothing about the update. And the address bar showed a name, etc. that didn't look to be from Firefox or Mozilla, etc. It has never appeared again on my computer again. Was it a fake or for real???

Two days ago when I started up my desktop computer, up popped a full screen notice with the Firefox logo an "Critical Firefox Update" ..........Download Here". There was nothing about the update. And the address bar showed a name, etc. that didn't look to be from Firefox or Mozilla, etc. It has never appeared again on my computer again. Was it a fake or for real???

Gekose oplossing

Hi  !

Good for you be on the alert  ! This is a fake  ! Firefox will always update from within the browser and not from a random webpage. Scammers have been using this tactic, trying to get users to download and infect their computer. Hard to get rid off, as they will change their URL on a daily basis.

You could consider an ad-blocking add-on like : https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Also see : https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

In case you opened it : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Lees dié antwoord in konteks 👍 2

All Replies (1)

more options

Gekose oplossing

Hi  !

Good for you be on the alert  ! This is a fake  ! Firefox will always update from within the browser and not from a random webpage. Scammers have been using this tactic, trying to get users to download and infect their computer. Hard to get rid off, as they will change their URL on a daily basis.

You could consider an ad-blocking add-on like : https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Also see : https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

In case you opened it : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware