This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Gmail says it needs latest version which I have (56.0.2 64 Bit)

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur philipp

TonysFF
TonysFF
more options

Whenever I use Gmail it now says I should update to the latest version of Firefox. As far as I am aware I have that:- 56.0.2 64 Bit and Firefox says it is up to date on the help screen. Is there an incompatibility with Gmail and if so should I go back to 32 bit? Thanks

Whenever I use Gmail it now says I should update to the latest version of Firefox. As far as I am aware I have that:- 56.0.2 64 Bit and Firefox says it is up to date on the help screen. Is there an incompatibility with Gmail and if so should I go back to 32 bit? Thanks

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 42. that's caused by some unnecessary/counter-productive "anonymisation" software coming from ablesoft - in case you have installed any addon from them please remove it & then refer to this article in order to reset the user-agent settings in firefox: How to reset the default user agent on Firefox