This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Although I know how to customise, drag and drop just does not drag or drop

  • 3 antwoorde
  • 7 hierdie probleem
  • 1 view
  • Laaste antwoord deur Mkll

more options

The page to customise is OK it is just that nothing happens if I try and drag. I am using a windows surface tablet with Windows 10 and the latest version 57.00 of Firefox. I have tried the tablet profile but that does not help.

The page to customise is OK it is just that nothing happens if I try and drag. I am using a windows surface tablet with Windows 10 and the latest version 57.00 of Firefox. I have tried the tablet profile but that does not help.

Gekose oplossing

Glad you found a solution!

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

Hello, try switching the Density to touch in the Customize Firefox menu, it is located at the bottom right -- Next to Themes! If this helped let me know, and mark as solution if it solved your issue.

more options

Thank you, I had tried that. When I touch the icon a square appears round it as though it is going to drag but it does not move.

I have found a solution .

As I have a clip on keyboard and only need to set things up it works from the keyboard. A hand appears and I can easily drag and drop.

more options

Gekose oplossing

Glad you found a solution!