This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox window does not appear

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Sonnyliew

Sonnyliew
Sonnyliew
more options

After the new update, Firefox no longer functions - when I click to open it, it shows up in the taskbar, but the browser window itself does not appear on screen. When I hover the mouse arrow over the taskbar tab, the window popup shows a blank blue image. I've tried uninstalling (both via the control panel, and my manually deleting the Mozilla installation folder), but the problem persists. Re-installing an older version of Firefox allowed it to work again - but once I tried updating, the same problem returned. I run a Windows 10 Home edition, 64-bit OS.

After the new update, Firefox no longer functions - when I click to open it, it shows up in the taskbar, but the browser window itself does not appear on screen. When I hover the mouse arrow over the taskbar tab, the window popup shows a blank blue image. I've tried uninstalling (both via the control panel, and my manually deleting the Mozilla installation folder), but the problem persists. Re-installing an older version of Firefox allowed it to work again - but once I tried updating, the same problem returned. I run a Windows 10 Home edition, 64-bit OS.

All Replies (2)

Shadow110
Shadow110
more options

This the best way to uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Sonnyliew
Sonnyliew Vraag-eienaar
more options

I went through all the above steps but the problem persists. The browser windows just won't appear.