This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 57, Firefox Won't Start

more options

Just is case someone was having the same issue. If Firefox won't start, not even in (Firefox) Safe Mode, with no error message. But when Windows 10 was started in Safe Mode, Firefox will run normally. If you are running Logitech Web Cam Software, uninstall it to see if that solves your problem. It did for me. It took me several hours of troubleshooting to figure this out. Maybe this info. will help someone else.

Just is case someone was having the same issue. If Firefox won't start, not even in (Firefox) Safe Mode, with no error message. But when Windows 10 was started in Safe Mode, Firefox will run normally. If you are running Logitech Web Cam Software, uninstall it to see if that solves your problem. It did for me. It took me several hours of troubleshooting to figure this out. Maybe this info. will help someone else.

Gekose oplossing

Thank you for posting this.

The Logitech camera problem first emerged with Firefox 56.0.1 when 32-bit Firefox users were auto-migrated to 64-bit Firefox. Apparently there was no conflict with the 32-bit camera software, only the 64-bit camera software.

Some users reported back that there is newer software available from Logitech that allowed them to reinstall the camera. But if you don't use it, then... you're done.

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Thanks. I am glad to hear that your problem has been resolved. Please answer back with your solution then and choose your own answer as the Solution. This will help other users with similar problems find the solution more easily.

You can also file a bug report : https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines

Thank you for contacting Mozilla Support.

more options

Gekose oplossing

Thank you for posting this.

The Logitech camera problem first emerged with Firefox 56.0.1 when 32-bit Firefox users were auto-migrated to 64-bit Firefox. Apparently there was no conflict with the 32-bit camera software, only the 64-bit camera software.

Some users reported back that there is newer software available from Logitech that allowed them to reinstall the camera. But if you don't use it, then... you're done.