This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Quantum doesn't like YouTube?? Why does Youtube accept my username/password and 2FA code, then hang while a new tab shows an error message?

  • 4 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Shadow110

-Jamie-
-Jamie-
more options

Firefox 54/56 worked fine on Apple OS X 10.11.6

Now running Firefox 57.0 Quantum

Youtube plays videos, and login works on my iPhone (ios 11) and Safari, but Firefox gets an error every time. Google login still works for gmail and such. Using different container for google.com and youtube.com but even when I right-click "open in new GOOG Container" I get the same behavior.

Enabling/Disabling Privacy Badger only affected ads. uBlockOrigin didn't seem to have any apparent affect. Youtube.com is listed as an "allowed" domain to accept cookies from, and I tried a few other tips I found from deleting my history, clearing local cache, clearing all cookies, etc etc.

Firefox 54/56 worked fine on Apple OS X 10.11.6 Now running Firefox 57.0 Quantum Youtube plays videos, and login works on my iPhone (ios 11) and Safari, but Firefox gets an error every time. Google login still works for gmail and such. Using different container for google.com and youtube.com but even when I right-click "open in new GOOG Container" I get the same behavior. Enabling/Disabling Privacy Badger only affected ads. uBlockOrigin didn't seem to have any apparent affect. Youtube.com is listed as an "allowed" domain to accept cookies from, and I tried a few other tips I found from deleting my history, clearing local cache, clearing all cookies, etc etc.

All Replies (4)

-Jamie-
-Jamie- Vraag-eienaar
more options

This is a shot of the "error" page I see.

Shadow110
Shadow110
more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Make sure cache is cleared and cookies for bothersome sites are cleared.

If the issue persists the problem maybe else where.

Please let us know if this solved your issue or if need further assistance.

Gewysig op deur Shadow110

-Jamie-
-Jamie- Vraag-eienaar
more options

Pkshadow said

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup.

I am not using Windows. I don't know where all of the system files would be on a UNIX system. Are they all self-contained in the application container?

Shadow110
Shadow110
more options

-Jamie- said

Pkshadow said
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup.

I am not using Windows. I don't know where all of the system files would be on a UNIX system. Are they all self-contained in the application container?

I do not use Unix so I would have no idea. You can find it better on the flavor of your installed OS I am sure. http://kb.mozillazine.org/Installation_directory