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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

nothing will fix profile missing or inaccessible, have done everything,

  • 2 antwoorde
  • 1 het hierdie probleem
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  • Laaste antwoord deur cor-el

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can not get anything when i try to load firefox only the message i wrote above please help

can not get anything when i try to load firefox only the message i wrote above please help

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Are you possibly using a Windows account that contains special (accented) Unicode characters?

There have been issues reported with a file path to the Firefox profile folder when is contains non ASCII Unicode characters.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\