This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

New release: Unable to respond to or compose CenturyLink emails using the basic (HTML) format, but can using Chrome (Windows 7).

  • 1 antwoord
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur Shadow110

Hominin
Hominin
more options

Starting with new Firefox release: Can view, but unable to respond to, or compose CenturyLink emails using the basic (HTML) format. Email is fully functional using Chrome. (Latest release of Windows 7.) Thanks for any help you can provide.

Starting with new Firefox release: Can view, but unable to respond to, or compose CenturyLink emails using the basic (HTML) format. Email is fully functional using Chrome. (Latest release of Windows 7.) Thanks for any help you can provide.

All Replies (1)

Shadow110
Shadow110
more options

Please update to 57.0.2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version

If issue still persists : Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.