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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why does TBird misdirects valid "alert" messages from B of A to a "Trash" folder

  • 6 antwoorde
  • 1 het hierdie probleem
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  • Laaste antwoord deur georgeseaton

georgeseaton
georgeseaton
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I get "alert" emails from my bank (Bank of America), which has a "from" address that is in my address books. TBird 52.x, as well as earlier versions, invariably puts these messages directly into the "Trash" folder instead of the InBox. I have no active message or junk filters that would cause this to happen. (You can only delete stuff or put it in the "Junk" folder.) What does TBird have against my bank's "alert" messages? I might miss an important alert message if I don't remember to check the "Trash" folder.

The "from" address for these alerts is onlinebanking@ealerts.bankofamerica.com

I get "alert" emails from my bank (Bank of America), which has a "from" address that is in my address books. TBird 52.x, as well as earlier versions, invariably puts these messages directly into the "Trash" folder instead of the InBox. I have no active message or junk filters that would cause this to happen. (You can only delete stuff or put it in the "Junk" folder.) What does TBird have against my bank's "alert" messages? I might miss an important alert message if I don't remember to check the "Trash" folder. The "from" address for these alerts is onlinebanking@ealerts.bankofamerica.com

Gekose oplossing

I think that might fix it.... I have heard of the McAfee extension doing exactly as you claim.

Lees dié antwoord in konteks 👍 1

All Replies (6)

Matt
Matt
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is your mail account IMAP or POP?

georgeseaton
georgeseaton Vraag-eienaar
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eMail is POP. And the problem is not restricted to B of A alerts. The mail appears to have been marked a read and deleted to Trash without any action from me.

Matt
Matt
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What add-ons do you have? I have seen this before with add-ons associated with security software particularly.

georgeseaton
georgeseaton Vraag-eienaar
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One was Lightning, which I just removed. The only other add-on is the McAfee Anti-Spam email protection, which TBird says is turned off. McAfee said it was ON, so I just turned it off in McAfee.

Matt
Matt
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Gekose oplossing

I think that might fix it.... I have heard of the McAfee extension doing exactly as you claim.

georgeseaton
georgeseaton Vraag-eienaar
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We'll see what happens with the next "alert."