This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. Profile is missing.

  • 1 antwoord
  • 4 hierdie probleem
  • 18 views
  • Laaste antwoord deur Zenos

Frank-Hef
Frank-Hef
more options

Reveice the error message when opening Thunderbird : Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. Than a message that my profile is missing: Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

killing the process is not helping.

Is there a way to fix this and retrieve my emails.

Reveice the error message when opening Thunderbird : Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window. Than a message that my profile is missing: Your Thunderbird profile cannot be loaded. It may be missing or inaccessible. killing the process is not helping. Is there a way to fix this and retrieve my emails.

All Replies (1)

Zenos
Zenos
more options

I'd start by opening up the profile folder (with Thunderbird closed) and removing any lock files.

http://kb.mozillazine.org/Profile_in_use

But the warning about the profile being missing is a bit worrying.

http://kb.mozillazine.org/Profile_cannot_be_loaded http://kb.mozillazine.org/Recovering_a_missing_profile