This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why am I am unable to open Firefox?

  • 1 antwoord
  • 2 hierdie probleem
  • 2 views
  • Laaste antwoord deur FredMcD

LMWolpert
LMWolpert
more options

I have tried re-booting my computer (several times) but Firefox will not open. When I click on the logo, the circle goes around a few times and then quits. This problem began yesterday (1/17/2018). Yesterday morning it appeared that some file (possibly Firefox?) performed an automatic update. Because I am unable to open the browser, I am unable to tell what version of Firefox is installed or to provide the information requested below. Recently I spent several hours cleaning up my Bookmarks, so I do NOT want to lose the "clean and well-organized" file by just deleting and re-installing Firefox before the clean Bookmarks file is made available to re-install. I had been a Firefox user from 2014 until September 2017 but had to move to another browser because Firefox was misbehaving. I recently installed Firefox on a new computer and was able to use it until yesterday.

I have tried re-booting my computer (several times) but Firefox will not open. When I click on the logo, the circle goes around a few times and then quits. This problem began yesterday (1/17/2018). Yesterday morning it appeared that some file (possibly Firefox?) performed an automatic update. Because I am unable to open the browser, I am unable to tell what version of Firefox is installed or to provide the information requested below. Recently I spent several hours cleaning up my Bookmarks, so I do NOT want to lose the "clean and well-organized" file by just deleting and re-installing Firefox before the clean Bookmarks file is made available to re-install. I had been a Firefox user from 2014 until September 2017 but had to move to another browser because Firefox was misbehaving. I recently installed Firefox on a new computer and was able to use it until yesterday.

Gekose oplossing

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Lees dié antwoord in konteks 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Gekose oplossing

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}