We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cookie exceptions disappear on restart of FF

  • 3 antwoorde
  • 2 hierdie probleem
  • 5 views
  • Laaste antwoord deur cor-el

more options

Each time I set exceptions for cookies, I can see them added to the list, but each time I restart FF (58.0.2 64 bit) the list is cleared (empty)

Each time I set exceptions for cookies, I can see them added to the list, but each time I restart FF (58.0.2 64 bit) the list is cleared (empty)

All Replies (3)

more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

Refresh solved that problem, thanks, but now, the "options" window looks quite different than it did and I cannot find "cookie control"

more options

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep